What number do I call for help?

You can call the helpdesk at extension 5511.

We are available at this phone number 8:00 AM – 4:00 PM every school day.

I need help, what are my options?

  • Submit a helpdesk ticket by logging in with your computer credentials (click the helpdesk link above).
    This serves not only as our primary contact method but also as our data log of prior issues, reminders, scheduled repairs, and as a housing for replies and additional information for all users involved.
  • Email the helpdesk by emailing  helpdesk@hopedaleschools.org  – this will submit a helpdesk ticket for you.  Please be sure to include as much information as possible so we can help you in a timely manner
  • Call the helpdesk phone line (extension 5511) – we will answer your call and depending on the severity/priority of the issue either submit a ticket for you, directly support you over the phone, or visit you to resolve the issue.

What can I receive support for?

Below is a list of common things you can receive technology support for.  Please note it is not limited to this list, if you need assistance with something but aren’t sure if we can help, feel free to ask!

  • Technology hardware installation, repair, issues, and assistance
    • Computers
    • Printers
    • Laptops
    • Laptop Carts
    • Projectors
    • Smartboards
    • Phones (Polycoms)
    • Monitors
    • Other external computer hardware (speakers, webcams, mice/keyboards, document cameras, etc.)
  • Software installation, repair, issues, and assistance
    • Installing new software
    • Upgrading software
    • Using software/training
  • Technology Use assistance
    • System training (Aspen, Google, Smart notebook, etc.)
    • Device training/assistance (Document Cameras, Smartboard, Projectors, etc.)
  • Website Filtering
    • Blocking/unblocking websites
  • Wireless
    • Connection assistance
    • Issues
  • Network
    • Issues
    • Connections
    • New drop installations
  • Printer Toner/Ink replacement
  • And more!

Can I borrow technology?

The technology department has various devices/equipment available for you to borrow when needed.    All you need to do to request the device/equipment is submit a helpdesk ticket with a general reason and date(s) you will need it for.

Please note these are not meant for long-term loans and are generally for specific occurrence needs.  These are only for district related needs, you may not borrow any equipment for personal use.

Some common examples of loaned occurrences are:

  • Borrowing a laptop for a out of district professional development need (conference, workshop, etc.)
  • Borrowing a webcam for a in-class project such as skyping with a book author
  • Borrowing a long video cable for a presentation or project
  • Borrowing a wireless mouse for presentations

Items we currently have available for loaning

(please do note we only have a small quantity available for borrowing, all are on a first come first serve)

  • Windows laptops
  • Android tablets
  • Chromebook
  • Wireless mice
  • Wireless keyboards
  • Webcams
  • Various audio & video cables (VGA, DVI, RCA, etc.)
  • Various power cables
  • Power strips
  • External DVD player (usb)
  • Document cameras
  • Speakers

If you do not see something on this list, please feel free to ask, it’s possible we may have one!

I wanted to show a video using Netflix in my classroom, can it be unblocked?

At this time Netflix cannot be used in a classroom due to legal issues. Per their user agreement, they only allow videos to be viewed for personal use.

Many schools have brought the issue up with Netflix and their response has always been that it is not considered personal use when used by schools and/or libraries.

There is also no “commercial/enterprise” licensing available for say a “school” registered account at this time.

Can I stream an Amazon Prime video in my classroom?

Amazon’s video terms of use are located here:  http://www.amazon.com/gp/help/customer/display.html?nodeId=201422760

We do not have a district owned Amazon account for video usage; if you are using Amazon to stream of video you are using your own personal account.

Amazon’s current licensing states: 

Amazon grants you a personal, non-exclusive, non-transferable, non-sublicensable, license, during the applicable Viewing Period, to access, view, use and display the Digital Content in accordance with the Usage Rules, for Non-Commercial, Private Use. “Non-Commercial, Private Use” means a presentation of Digital Content for which no fee or consideration of any kind (other than that which you pay to us to view the Digital Content) is charged or received, which takes place in your private home or apartment or, if outside your private home or apartment (e.g., in a hotel room, dorm room, office, or airport waiting lounge) is limited to a private viewing for you and your invitees. Non-Commercial, Private Use specifically excludes any public presentation (e.g., a presentation in a dorm lounge) and any presentation by a place of public accommodation or other commercial establishment (e.g., a bar or restaurant), even if no fee is charged for viewing the Digital Content.

If you consider your classroom to be a private location and/or office for your position compared to a public location/presentation you would not be violating your terms of use.  This decision is up to you as the owner of the account and the district is not be held liable in any way for any action taken on your account.

Please note you may NOT stream in any public location such as the auditoriums, multi purpose rooms, etc.