Chromebook Speed / Slowness Diagnostic Flowchart

If you’re experiencing ‘slow loading’ or similar instances with websites, apps, etc. on HPS Chromebooks, you may perceive this as a network or wifi issue. While that’s possible, it is usually a device or resource limit issue.
Use the below flow chart to determine where the issue may actually lie and submit a helpdesk ticket if needed afterwards for additional assistance.

Open the flowchart:


PDF document 24KB


Resources of important in the flowchart

  •  Update and restart a Chromebook 
  •  Clear device cache, cookies, site data 
  •  Clearing a user profile 
  •  Chromebook diagnostic tests 
  • Check if a website is down for everyone –  https://isitdownorjust.me/