Hard Restart of Chromebook

Hard resetting your Chromebook is a solution to various issues such as: a device that ‘wont turn on’, a device where only the backlight comes on, and sometimes a device that is not appearing to charge.


Step 1: Press and hold the refresh ⟳ button

It is important to note that some Chromebooks have their power button on the side of the device (instead of on the keyboard). District models that use this are: Dell 3100 (student devices), Dell Latitude, ALL district Acer Chromebooks and others.

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Step 2: While holding refresh, tap the power button (no more than 1-2 seconds)


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Step 3: Release power, continue to hold refresh until Chromebook powers on.


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Still having trouble?

    .1Plug Chromebook into charger for 10-15 minutes
    .2Remove from charger and repeat
    .3Try process while on charger for batteries that were left in a critically-low state

If you are still experiencing issues, submit a helpdesk ticket.
 https://hps.incidentiq.com/